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Old 02-02-2009, 11:26 PM
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Re: Touch Pro Cleanup (Sprint Edition)

Quote:
Originally Posted by GoodThings2Life View Post
OK, I'm an Exchange Server 2007 administrator for a living. Microsoft Certified and everything. I use Exchange daily as a result, and my cleanup definitely DOES NOT break Exchange support.

If it's not working for you, there are two possibilities-- either your administrator has purposely/accidentally disabled Outlook Mobile Access for your domain or your account, or it is using an untrusted root certificate. You will need to contact them for additional help on both of those issues. If they are using a verified domain cert from GoDaddy or Verisign or other trusted vendor, they didn't set the "common name" properly for your mail server and the certificate... this happens if the mail server is "mail.domain.com" but the actual server is "server.domain.com". Exchange 2007 requires a mutli-domain certificate, so your administrator may need to re-issue a new cert for your domain. If this sounds like jibberish to you, print it out and hand it to your admin.
It's perplexing to me but only seemed to result after the tweaks were applied. A hard-reset and re-sync seemed to be the only answer and the support code provided didn't seem to hint at much outside of the device/pushed security policy. I'll give it another shot should I have to hard reset again, but you may have a revised package out by that time.
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