[raulk]

[FONT='Calibri','sans-serif']This was the first screen[/FONT]

[FONT='Trebuchet MS','sans-serif']Defective Phone Model:[/FONT][FONT='Trebuchet MS','sans-serif'] UTSTAR PPC6800 QWERTY CAM

Replacement Phone Model: UTStarcom Touch Pro Handset Kit[/FONT]

[FONT='Trebuchet MS','sans-serif']Please review the replacement model listed above and select “Next”. If you are not satisfied with the replacement model, please select “Cancel Request” to be rerouted to our Phone Repair Center Locator. [/FONT]
[FONT='Trebuchet MS','sans-serif']NOTE: Replacement devices may be reconditioned, of like kind and quality based on inventory availability at the time of replacement and will not include replacement accessories, such as batteries or chargers.[/FONT]

[FONT='Calibri','sans-serif']Then I hit next I got this[/FONT]

[FONT='Trebuchet MS','sans-serif']Your Sprint account will be billed $119.00 plus applicable taxes for this Phone Replacement request.

Our records indicate your phone is enrolled in our Total Equipment Protection or Equipment Replacement Program, which covers physical and/or liquid damage. If you prefer to process an insurance claim, which requires a non-refundable deductible, please contact Asurion directly at 1-800-584-3666 or Click Here to submit your claim request for a replacement phone. [/FONT]
[FONT='Trebuchet MS','sans-serif']
If you’ve had your Sprint phone for at least a year, you may qualify for a discount on a new phone. Click Here, to shop our great selection of phones to see the discount for which you may qualify. [/FONT]

[FONT='Calibri','sans-serif']I didn’t hit submit. Shouldn't I be getting this as a free exchange my mogul has the biggest white dot on the screen and BT doesn't work and it keeps locking up. SPRINT SUCKS.[/FONT]