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Old 01-30-2009, 07:39 PM
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Re: Replacement Sprint Touch Pro is a refurbished phone

Quote:
Originally Posted by mrdenial View Post
I asked to exchange my phone 8 days into my 30 day trial and I just got the replacement (25 days later). I was told I was being sent a new phone, but instead I got a refurb. This refurb has the raised home key and who knows what else.

I'm pretty pissed. It was ordered through an e-ticket... Not sure what that means.

I'm wondering if I can just take it to the store, or should I just send it back in the return package sprint sent me.

I hate this.

Strange, I haven't seen any refurbs produced yet for the TP. I order replacements everyday through E-Ticket and haven't seen any recon's available to order and new ones are what we replace people with in store (if there available). But either way, if you had a "defective" device and it was in fact within 30 days then they should replace it in store (if available) for another brand new one. Call *2 and complain or take it back to the store and ask for a manager and raise hell. Let me know how it turns out.
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