Returned the mogul in the mail the next day. $55 exchange fee already showed up on bill.
People gripe about sprint, but they've always been great. Got 2 apaches for $200 when they were nearly EOL via retentions to replace ANCIENT VGA1000s. Got one swapped for a refurb mogul for $35 when apache dpad failed. Got Touch straight upgrade for $50 to replace the other (drowned in beer - long story) apache when they were giving those away last fall. Got this TP as a self-exchange for $55 last week when mogul finally got too wonky. Kid got a samsung 300 for free with new line, got a rant for $50 in a straight upgrade when the m300 keypad was txted to death 18 months later.
Sprint's always been good to us. We give 'em plenty of business, they keep us in nice handsets. It's all good