i bought a used mogul off a guy for $30, it had a bad digitizer, called sprint added the tep then took it to the sprint store and they ordered me a refurb mogul.. ran with it for a week, and called sprint tech support with a few common mogul issoues and they agreed to an advanced exchange for the touch pro... but they said it was on backorder and it would be a few weeks... I got bored one day and called the sprint store and explained what the tech had told me, and they said to come in and they gave me a tp on the spot