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Your right though he was "Also" down talking the carrier but as i mention before the way your phone works has nothing to do with your customer service experience. Meaning don't say your phone sucks because a rep wasn't able to help you like you wanted him to. I agree that he was treated unfair but his reasons for switching seems more of an angry choice than a logical one
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Like I said, you're happy with Sprint and your phone, he's happy with AT&T and his new phone. He is entitled to his opinion, you are entitled to yours. Neither one is right or wrong. If differences weren't welcome, this would be a dull place.