i already tired that one this is what it says

Defective Phone Model: UTSTAR PPC6800 QWERTY CAM

Replacement Phone Model: REC UTStarcom PPC-6800 Handset Single

Please review the replacement model listed above and select �Next�. If you are not satisfied with the replacement model, please select �Cancel Request� to be rerouted to our Phone Repair Center Locator.
NOTE: Replacement devices may be reconditioned, of like kind and quality based on inventory availability at the time of replacement and will not include replacement accessories, such as batteries or chargers.