[nuelo]

Some of you guys make this sound so easy. I have been trying to get Bell to trade-in my 6800 for a TP for weeks without success. Bell doesn't seem to have a "Self Service" section on their website - at least not for hardware replacement. So we have to work extra hard and use advanced Social Engineering techniques to get the smallest task done.

Do any of you have suggestions on how to "engineer" a CSR at Bell to accept a trade-in? So far I have tried threatening to go public that Bell is hindering 6800 users from using GPS. That didn't work. Now I am reporting a faulty device saying it is slow, hangs, and reboots randomaly. Any other suggestions?