Quote:
Originally Posted by bowtied1
I have read all of the posts and decided to try it. Used the Self Service Site.
Received this:
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.
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Order Summary:
Order Number: ES11111
Wireless Phone Number: (XXX)XXX-1111
NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.
Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number: 05413677643
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
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NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
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Return Instructions:
As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.
- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------
Thank you,
Sprint Device Support
Crossing my fingers!!
Checked my wifes Touch on Sprints site and they still want to replace it with another Touch. She wants her keyboard back. They gave her the touch as a replacement for her 6700 b/c they were out of Moguls.
Have to wait and see.
Thanks Orionsbuckle!!!!
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Got the same response and now im just playing the waiting game. the only thing that bothers me is how can they diagnose dropped calls or poor signal. I sure as hell dont wanna get hit with a no-deffect fee. But good luck ya