[xmBill]

I had an alignment problem from repeated drops, but I wasn't sure the drops were the problem. I finally got aggravated with having to constantly realign just to use it. To make sure it wasn't a software glitch somewhere, I did a hard reset. After the hard reset, the alignment screen came up and I was unable to get past the alignment screen. After giving up, I called Verizon and once I told them the problem, they immediately said I would need to send it in for replacement. According to them, there is no way to get past it because I tried to get the info from them. I had the replacement plan, but just didn't want to send it in. At least that is my experience with the problem. Hope that helps.