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Damn, I wish I remembered what they did to fix this for me. There was a corrupt com port or something to that nature. You need to speak with ATS (Advanced Technical Support). I think the guy I spoke with was Ryan. I know he was a team lead and although it took over a half hour for him to figure it out, he fixed it and showed that he knew his products. Just keep calling back if you get techs that can't fix it. There are a couple good ones.
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