[squarerootz]

I have to chime in that this does work. I just got two TP's today using the first link on the second page on the 19th. It did take a couple calls and emails to get someone at Sprint to confirm the email confirmation. I will admit I did go through a back and forth with Asurion and Sprint before I got a little fed up and contacted the Retention department but they did see the replacement claim finally. It would seem that the linnk works but takes a few days to process to the point where Sprint can actually see it when you call because the link sends the claim request straight to the warehouse first. Once they process it, then it goes to billing and other departments. So if you call as soon as you complete the fields at the Self Service link no one you talk to at Sprint's CS will have access to see anything. So if you use this method, don't call Asurion right off since the claim doesn't go to them.
Here's hoping they can re-create the keyboard and freeze up issues with my 6800's and not charge me for both phones.
Thanks orionsbuckle. This is a good thing you stumbled across right here!