[puppster]

Okay... Well after going back and forth with ecare, the final email, they decided to just order me a Touch Pro and phone replacement kit since they couldn't find my order # anywhere... The problem becomes, what if I do receive the replacement kit from the Self-service replacement that everyone else has? Then this 2nd replacement kit comes in? I don't want to get charged hundreds of dollars -_- I don't think I can cancel the 2nd replacement kit cause that'd mess up the flow of things? Should I just wait for them to send it, receive it and then send it back after I get my first kit? I'm utterly confused now... the CSR rep was actually helpful and went above and beyond what she was required to do since she could see how frustrated and tired I was having to email constantly back and forth between 5 different reps (each email had a different responder) I will try to call tomorrow and get that one cancelled since I didn't expect her to order one and it seems people are receiving it, so mine should probably be here tomorrow?