01-20-2009, 08:36 PM
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HTC = TAIWAN! =)
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Location: Bay
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Join Date: Jan 2008
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Re: Does anyone else have a crack in the chrome?
Quote:
Originally Posted by mikebai1990
That's BS on that sprint store's side. What they didn't tell you was the rest of the memo:
" Under certain conditions when the device (HTC Touch Pro) is dropped
from approximately 150cm, the device can suffer damage to the chrome sides. Damage seen can be a crack or significant chips in the corners.
If your HTC Touch Pro has the damage to the chrome sides due to the
above mentioned condition and the HEX number of your phone lies in the
range of A1000007800572 through A1000007805C7A, you can replace your
phone free of charge."
That's what the ecare rep told me. Tell them to check the known issues log carefully. The first store I went to refused to make the replacement, but technically because my ESN was out of range. I emailed ecare and they said that they would "authorize" the replacement, so I took the email to another sprint store and had my phone promptly replaced.
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did you tell ecare that they wouldn't authorize because your phone is not within range of the ESN? or did you not tell them about this information?
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