Thread: Battery problem
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Old 07-20-2007, 11:26 PM
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Response from HTC

This is the response from HTC to my email regarding the poor battery life:

"Thank you for your inquiry regarding battery life of your device.

We understand how important is a good battery life in a device and thank you for bringing this to our attention. Sprint has their Technical Support team for their customers. I would recommend you to contact them for support related to this issue and they will escalate it to the concerned department for further investigation.

All the models launched are the result of meticulous research and goes through a rigorous testing. There is no such known issue with this device and nor with any similar models sold by the different carriers in US and Europe.

Testing the device with another battery is the only way to determine if the battery or the device itself is causing this issue. There are other factors also which can effect the battery standby time, like if the signal strength is weak around your area the device will consume more battery. Use the original wall charger to charge the device for at least and not more than for four hours. Also follow Battery Saving Tips to conserve battery.

Battery Saving Tips

How long your battery power lasts depends on battery type and how you use your device. Here are a few tips on saving battery power:

 When the device is not in use, press the Power Key to switch off the display.

 Tap the battery icon ( ) on the Today screen. On the Advanced tab of the Power settings screen, you can specify when your device automatically turns off the display to conserve battery power. For optimum conservation, specify three minutes or less.

 Use the AC phone charger to plug your device into external power whenever possible, especially when using a storage card or when using a modem or other peripherals.

 Adjust the backlight settings. For more information, see “To set the backlight to dim after a time delay” in Section 4.

 When you are out of range of wireless networks, turn Wi-Fi off. Searching for networks consumes a lot of power. For more information, see “Wi-Fi” in Section 11.

 Turn Bluetooth off when you are not using it. For more information, see “Using Bluetooth” in Section 11.

 Lower the volume.

 Close battery-intensive programs, such as the Camera, when you are done using them. Make sure the programs are ended and are not continuously running in the background. For more information about ending running programs, see “To close a program” in this Section."

I suggest that anyone out there who has this issue, take the time to email HTC and Sprint - maybe they'll make an effort to resolve if more people speak up - I really like the phone and don't want to give it up unless they can't resolve this issue.......
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