well you guys got lucky, i just got off the phone with tech support again and they said "we have moguls on hand in the warehouse". So i wont be getting the tp after all
but i did get 2 confirmation emails one states the mogul is on back order (from when i called tech support about the issues i was having) and the one i did from the self advance exchange which states the replacement model would be the tp. im confused now. will i be getting the tp or mogul? No one really knows i guess.