If you are having trouble confirming your online self service replacement order, do the following.
1) Forward the email confirmation you received to this address:
ecare3@cc.springpcs.com
2) Ask them to forward your email to Tech Support to confirm that your Advanced Replacement has been processed.
Example:
To Whom It May Concern,
Would you please forward this to Sprint Tech Support to verify the status of my Advanced Replacement as confirmed by the email below?
Sincerely,
(YOU NAME)
(YOU CELL NUMBER)
(PLACE EMAIL YOU RECIVED WITH YOUR ERxxxxx ORDER NUMBER HERE)