[JBaker]

Hate to break it to you, but unless you have a assurion employee having a good day, I doubt you will get one, I recently broke the screen on my touch, and had it replaced, and i was going to try to get a diamond out of them by making up crap thats wrong with the refurb i received. Luckily, my second phone around the refurb they sent me was great, it had the good screen (like verizon can be seen from all angles) and seems to hold a charge longer (with whosdaman manilla rom).