[myhollowworld2]

OK, so here's my 2 cents.

After reading some of the success stories posted in this thread about getting an upgrade to the TP, I decided to give it a try. I've had 3 Moguls, a fair share of problems with all of them.

So after filling out the self service tool, to my great surpise I had gotten a Touch Pro as an offer to my Mogul. Praise whatever Sprint god there may, or may not be! I got my confirmation e-mail about an hour later, and all was golden looking...

So, being the impatient person that I am, the next day I check the status of the order. Mind you I only filled out the self service tool yesterday at noon. But I'd been following the forum, reading about all of the tracking information being lost, and some people not getting their Pros. So as it would seem, mine was also floating out somewhere. No working tracking number. I tried all of the links, and all of them came up with not a valid number, or order doesn't exist.

So later this evening I decided to call Sprint. After disconecting twice, being put on hold numerous times, I then reached a lady who again put me on hold, while she looked up my account. Then, a man answered, asking my account information. What is this, a game?

However, this man was like my freakin' golden ticket. He sympathized with me to the greatest. Tried looking into it in all resources, tried filling out another advance exchage, only to find that offer now, is a Mogul. He called my closest store, asking if they had any, but they were sold out. Also, that apparently TP's are sold out too. He told me he would call me any day he saw anything happening with the supposed one that was shipping. Also, that as soon as he saw any availabilty with any NEW Touch Pros, he'd send me that one, and call me. I mean, damn, whatelse could this guy do for me?

I have to say that was my best experience with a CS rep. And, hopefully, I get a Tp sometime? Yes, it's a question.