Quote:
Originally Posted by nxtech3
did the whole piece come off, like the IE part of it too? If it all came off then it could covered as the glue wore off or something but if its cracked and only the message button fell off, they would unfortunately consider it physical damage. Me personally as a service tech i probably would have swapped it through Advanced Exchange but you are a little far away from me, so i cant really help. Try doing it online.
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My only issue with doing it online would be getting hit with some absurd charge because they see it broke. I'm on the phone with a supervisor and they're crediting my account $50 so they cover the $50 deductible with Asurion.