[imdarkside]

The call in for verizon does not work all the time. You have to call a level 2 tech head at vzw sometimes to get reauthorized after a hard reset.

If it aint broke... break it. then try to fix it. just be careful to read before you break it. People here dont mind helping but they hate laziness where you could find the answer yourself really easy by reading some. We all had to do same at some point. Realize that you may be without a phone for few days before you try this at home...

Relax if you do break it. As long as you are nice and can adequately explain your problems there are lots of great folks here that will try to help you fix it again.