01-13-2009, 05:04 AM
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PPCGeeks Regular
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Location: Royal Oak, MI
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Join Date: Dec 2008
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Re: Is there anyone else taking there touch pro back for new upcoming HTC devices?
Quote:
Originally Posted by henbone11
I dont think that is correct. We all know that Sprint is hurting. They are putting up a good front to the customer like nothing is wrong, but we know better. Retention of existing customers is just as important to them as new customers, if not more important. For example, I recently got an Airave for free and no monthly fee because after I moved my new location is just outside of the coverage area. I was asured that if I didnt get reception I could cancel my contract without an early termination fee. After speaking with the retentions group I was setup with the airave. Now I get full bars in my house and everything is great. Keeping existing customers is very important to Sprint.
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Touche' sir. Touche'
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