Originally Posted by bombzhome

Whoever you were dealing with was an idiot.. if they had done the ESN change properly to put the loaner phone on the account, it wouldn't have charged you the $18 activation fee. They are supposed to change the ESN as a Service Swap and then the activation fee will NOT appear.

I'm going to tell you guys right now, the Best Buy insurance is NOT worth it compared to Sprints. It's $9.99 a month, and it covers everything except lost or stolen. The phone is NEVER exchanged for a new one - it gets sent off to the repair center for them to fix and it takes 2-4 weeks to get your phone back.