[neoshi]

Thanks for sharing that. Sprint has shafted me with my Moto Q in the same manner, though without costs other than being without a phone for a month or so. I bugged the crap out of Motorola (they probably have a mile long notes on me now) because they promised me a return of the phone without two weeks. That was of course, me without a TEP. So I feel pretty good about TEP then.