Quote:
Originally Posted by falestinee4ever
No1 has been able to purchase TPs from Sprint for a while now. Or they are very limited. I just tried to get the insurance replacement but they said they dont have and earliest is 3 weeks. That is sooo inconvenient for me. I cant live without my TP for that long. Any1 know anything?
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I've gotten 2 replacements (first replacment due to chrome flaking in my hands, second due to the first replacement being screwed up out of the box) and each came in about 10 days. They told me at least a month both times, and it came much sooner.
Quote:
Originally Posted by reeg420
WTF that **** pisses me off... Ive been waiting for my replacement touch pro for over a month now..
Calling right now.
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Yeah, I keep telling you in the other threads you should call. :P
Quote:
Originally Posted by Scrotum
I think in this situation the OP has a valid argument for not paying the bill while waiting for a replacement. If you are paying for insurance Sprint has an obligation to replace the phone, or should at least provide a loaner phone until another TP arrives. I am currently waiting for a replacement TP as well, luckily mine still works great, just being replaced due to the chrome.
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Way back when my Mogul died (and they didn't have any replacements available) and they gave me an upgrade deal on the TP (just had to wait until launch), I told them I didn't want to pay while my phone was down. So they credited me my bill amt for one month. Of course, I was talking to an escalations manager, but they agreed with me and gave me no hassle when I said it wasn't fair for me to pay for the 3 weeks that my phone was totally useless.