well I am taking the pos diamond because I need a phone asap!! im not happy about this but im tired of banging my head aginst a wall. I guess this is my biggest problem "you will be shipped the same or comparable equipment of like kind and quality with similar features and functions to your original equipment" can someone explain to me how the Touch Diamond is the same as my mogul??? other than they both run Windows Mobile there is no further comparison, No slide out keyboard, and No external storage! they keep telling me "but the Diamond has 4 gigs of internal storage" I have an 8 gig card in my mogul right now! the fact is the Touch/Diamond were designed as HTC's answer to the I-Phone! and I wouldn't own an I-Phone, so why would I want HTC'S I-Phone knock off??? sour grapes. im leaving home for about 8 weeks and when I get home ill be switching cell phone companies!!!!