[nelly04]

Originally Posted by Tripdub1

You didn't mention if you had done a hard reset or not. That is the first thing they will do at the repair center. If it fixes it, you'll get it handed right back to you. If you get a replacement sent out to you by phone and then send yours in and they fix it with a hard reset, you might get charged. I just wanted to throw that out there. If you have done a hard reset and the problem persists, by all means you should be given a replacement/upgrade.

He's right.