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I didn't hard reset at all.
Remove the wmp today app,
also if after it works once it stops working and gives you the beachball open biotouch again,
i put a shortcut to biotouch.exe in my start menu programs folder so i could make it a single click from the start menu instead of going back into file explorer.
the main issue with black screening seems to be that plugin i uninstalled mine and it worked fine but before i uninstalled it it wouldn't work at all
some other programs may conflict with it as well so try uninstalling and reinstalling anything you can afford to easily uninstall
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