PPCGeeks - View Single Post - :::Best Buy::: Checking Phone's build date before buying/swapping?

Scrotum · #36 (**permalink**) 01-07-2009, 12:26 PM

Quote:

Originally Posted by wphend00

Quick question, for you guys in the "know"

Ok, so I have my phone. I have had it since November or October, when they were first released (October 19th or 25th, I can't remember).

I bought it from Best Buy...

I have noticed a couple of things... but I just never returned the phone....

A) There is a weird, square rainbow discoloration on the screen, that is visible, at an angle, when you turn the phone off. It is about an inch in diameter and shaped like a square. It will not come off, no matter how much I wipe the screen with a micro-fibre cloth.

B) The home button has a slight crack between it and the bottom of the display, and thus the corner comes up higher on the edge.

I have spoken to 3 different reps with Sprint, and they have said that all I have to do, is to walk into my nearest sprint store and get the phone replaced through manufacturer warranty. But that is not the case, when I walked into the Sprint store, down the street from my office. Now, to be fair, when I showed them the phone, the Store Rep was like "well, they are not going to replace it because of a cosmetic issue", and that was in regards to the raised Home button issue. I had forgotten to show her the discoloration on the Display...

Do I need to return the phone to Best Buy? Or should I be able to successfully argue my case with one of the Sprint Store reps?

Some more facts...

MEID (Hex) is A10000078020DF
Build Date is October 13th
Original Activiation is October 25th

I would send an email off to ecare, It seems that your HEX# falls within the specified range of the known defect. I have learned in my years with Sprint to always go through Ecare or retentions to get anything done. If ecare responds that this does fall in the range print the email and take it in to the shop when you go in. I ended up having to do this because the lady in the shop stated that they would not replace my TP with chipped chrome because it is physical damage. Even her manager did not know about the recall until I put the email in his face.