[orlandojumpoff]

that sucks... this is why i never call them.. i do everything through ecare so i have a record of everything. plus i dont have to sit on the phone and cycle through multiple people until i get someone willing to help or know what theyre doing.
i exchanged my mogul for a touch pro when it came out.. when they got my mogul return kit, they called me and left a message saying sorry this is not eligible for a return so we cannot credit your account. i simply emailed ecare on my exchange ticket and asked them what was up with that.. they said sorry and immediately applied the credit.