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I'm really sorry to have to ask this, but apparently my reading comprehension has not improved with age.
Can we try examples?
Like, what happens if you take in a phone to be repaired and:
1) its on the "repair list", and they can't fix it. can they exchange it for you right there or do you have to go thru insurance? do you have to pay either way?
1a) what happens if that model is no longer available?
2) its not on the repair list.
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