[Hovthagawd]

Originally Posted by chappy

Because people are stupid? Customer service sucks across the industry, and in fact, across almost all industries, it's a lost art. People either buy into "it's the network" or they want the an iPhone.

Well I agree with most of what you have said but the stupid part. i think it's more-so the effects of good marketing and products that are idiot proof out of the box. Look at sprint's lineup and lines of marketing. I would lay the blame for a lot of the easy marketing sway there first.... actually after the hit or miss customer service.