[polo92198]

I purchased a Diamond through Sprint Telesales the day they became available. (September.) 3 days ago, I received my most recent bill, showing a $50 charge for a replacement handset claimed on 12/01. I called Assurion; without more than a glance at my account, the rep said, "it looks as if there may have been unauthorized activity on your account. I'll submit this for review by our team in order to have a reimbursement issued."
One would think that with enough calls like mine someone will be interested in prosecuting.
It had to have been a security breach or inside job -- no one knew the account pin.