Here's mine, I didn't have any problems!
10:23:04 PM System Connected with Ericka
10:23:05 PM Ericka Thank you for contacting Sprint. My name is Ericka. How may I assist you?
10:23:21 PM Sprint User: I had a question regarding the increase in Administrative charges that begin on January 1, 2009
10:24:00 PM Ericka Sure.
10:24:30 PM Sprint User: It seems that in my original contract agreement, this is a 33% increase to what we have agreed to. And if this is not a government mandated increase, then I have the right legally to end my contract without penalty.
10:26:21 PM Sprint User: Hello?
10:28:22 PM Sprint User: Are you there?
10:30:55 PM Ericka Yes.
10:31:15 PM Ericka You can cancel your contract without ETF.
10:31:31 PM Sprint User: Can I please go ahead and do so now?
10:32:50 PM Ericka I will need to transfer you to account services.
10:32:58 PM Sprint User: Sure... thanks.
10:33:10 PM Ericka It has been a pleasure assisting you today. Thank you for your patience, I will now transfer you to Account Services to better assist you in resolving your issue today. Have a great day!
10:33:21 PM Sprint User: Alright.
10:33:32 PM Sprint User: Oh and you too!
10:33:50 PM System
You are being transferred to another queue. Please stand by...
10:33:50 PM System Ericka has left this session!
10:40:56 PM System Stacey V has joined this session!
10:40:56 PM System Connected with Stacey V
10:40:56 PM Stacey V Thank you for contacting Sprint, my name is Stacey. Please allow me a moment to review your previous chat.
10:41:13 PM Sprint User: k
10:45:51 PM Stacey V I sincerely apologize for the delay. I understand you are looking to cancel due to the administrative fee change, correct?
10:46:02 PM Sprint User: Yes.
10:48:32 PM Stacey V For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
10:48:48 PM Sprint User: ******
10:50:17 PM Stacey V May I ask if there were any other issues or concerns that aided in the decision to request this cancellation?
10:51:37 PM
Sprint User: Pretty much, yes.
10:51:52 PM
Stacey V I understand.
10:51:52 PM
Stacey V May I ask if you know anyone who may be interested in opening a new Sprint account, or who currently has a Sprint account, that may be interested in taking over this line of service?
10:52:07 PM
Sprint User: Not currently.
10:52:27 PM
Stacey V Thank you.
10:52:42 PM
Stacey V An alternative solution would be to retain your line as a back-up line. I can easily place your line on our Seasonal Standby plan for $5.95/ month, for up to six months. Whenever you are ready to activate the line for use again, let us know, and we will be happy to assist you in selecting a plan for the line. May I ask if you may be interested in this option?
10:53:08 PM
Sprint User: No thank you.
10:53:47 PM
Stacey V Thank you, one moment please.
10:56:17 PM
Stacey V Thank you for your patience, at this time the account has been set to cancel as of 1/2/09 with the end of your current bill without any termination fee due to the administrative fee change.
10:56:17 PM
Stacey V It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?
10:58:18 PM
Sprint User: Since I just paid my previous bill with the ending date of 12-26-08, will I be charged anything after the 2nd.
10:59:13 PM
Stacey V If the line does not incur any overages before 1/2/09, you will not be charged any further for the line.
10:59:49 PM
Sprint User: Great, I would like to confirm that the "Early Termination Fee" of $200.00 would be waived. That is correct right?
10:59:58 PM
Stacey V Yes, that is correct.
11:00:10 PM
Sprint User: Alright, thank you so much!