[jmbissell]

I bought an XV6800 for my wife for Christmas. After getting it activated, we found that we cannot hear calls on the earpiece speaker. The dialing sounds come through fine but then nothing. Happens whether we initiate the call or are called. If I hit "Speaker On" then I can hear the other party through the speaker phone. Plugging in a headset also enables me to hear the call. But nothing seems to activate the earpiece speaker.
I'm a newbie to this phone and WM6.1 but I can see anything in any settings that would cause this. I have done a hard reset but the problem persists. Verizon Tech Support says that there is nothing in their problem database on this. Since I didn't buy it form them, I'm a bit stuck if i can't figure out what's going on.
Any ideas?