i went through a similar situation with sprint a few days ago. after 7 moguls in 4 months i was furious and when i called sprint they told me that my only option was to pay for an upgrade to the tune of almost 400.00 for the touch pro. i finally asked how much it would cost to get me out of my contract and they told me 200.00. when i told the c.s. manager that i was talking to that it would be cheaper for me to opt out of my contract and go to another carrier she got another person on the line who was quick to jump through any hoop to get me into the phone i wanted for free. i was offered the touch, the diamond, and the pro. i personally opted for the diamond. i also explained that because i followed the "instructions" of one of their technical advisors i lost all information and programs that were on my phone. after the threat of cancellation once again i got sprint to agree that giving me a 300.00 dollar credit would not be so bad either. so not only did i get the phone i wanted i also got them to "pay" me.........
