[rbrown13]

bro I'm on the sprint wireless advantage club plan through my sister in law and all my phone exchanges are suppossed to go through her, but I have now exchanged out three defective TP's in a corp. sprint store. I was very calm and very kind in my dealings with the manager of this store and since then two of his employees and I have had no problems getting my phones taken care of. It's all in the presentation, I had talked with tech support on the phone and they said that my phone was defective so I took a chance and went into the store pled my case in a professional manner and was good to go. after I had my first phone taken care of by the manager I have left his store feedback through sprint and that feedback has made it's way back to the store manager and I think that has also gone a long way in building a good relationship with this store.