[elmerfudpucker]

Even with great plan pricing most people find their time is more important than battling a CS rep over messed up billing, phones, ect. I dont want to even begin to get started on how many weeks worth of being on the phone bounced from one person to the next to get some issue fixed. A large part of the churn is from all of the Nextel customers that had great service till Sprint took over and now they are leaving. The rest are Sprint customers that are tired of the bs as well, I escape in June! People should remember you get what you pay for...Sprint has the cheapest plans because the customer service is subpar, that simple.
No they are not going to die, they still got money besides they can fire more CS reps (not like that will hurt anything!) and out source more to some Indian company overseas that doubles as an OJT english 101. The only thing that holds me is the hardware, but the Omnia is looking real good right now and Ill say it again. If Sprint doesnt have an Omnia by June, Ill be a Verizon customer in July! Yes I will pay more for service but the CS is better!