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the website at sprint.com says it is 399.99 so a regular customer care rep or supervisor will usually not give anything additional no matter how much common sense or authority they have. Its normal for you to have to get to cancellations aka retention aka account services for anything additional than the 150 rebate or promo rebates. not giving someone credit whenever they ask for it does not make terrible customer service. Sprint wouldnt last long if they did that, then where would you get a Mogul
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