[ffejrey1]

hard reset don't do nuttin.

rtn? do you mean returning the phone?

I have the msl and msid so that's no biggie... Are you perhaps referring to something other than a hard reset? If so, please do tell.

I left everything on last night to drain the battery... presently it's dead to the point where the phone will not turn on, however as soon as you insert the battery the led goes solid orange. Even my girlfriend wants to kill the phone now!

It's not my fault if this is a hardware problem and the mfg is to blame for the price of insurance in this instance... Paying $549 for a phone, we should not be scared to ask for a properly functioning machine...

Thanks again for the help!