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If it sheds any light on the situation, at least 6 other people I work with have 6700's. 3 of those people are walking around with 6700's experiencing missed calls from various freezing issues and whatnot. All issues about customer misuse etc. aside... the reason they are walking around with these even though they have TEP is that reps from the local store here told each of them to wait for the 6800 to hit stores, and THEN come back. One of them is even under the impression that he can "drop" his 6700 and walk in to get the new 6800. Despite my attempts to tell them all they are mistaken, their response to me was, "No, thats what they told me"... So it might not ALWAYS be a whiny customer expecting outrageous demands (sometimes yes it is, and I deal with it everyday where I work). These are actual situations where people are literally being promised things that cannot be fulfilled. Customers don't generally know the store policies, and sadly (and this is any company, not just Sprint), the employees aren't really held to know them either. Granted this is just one store, but imagine how many other stores are using the same practice. I'm not defending one side or the other, only shedding light on what I know has happened here.
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