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First off... You don't know me, so don't try and act like you know what kind of person I am.
i dont need to know you to see what kind of person you are from your complaining on the site. i see this crap every day
3.) They have the option to GIVE you a Mogul if you've been through 3+ 6700s.
NO they dont. that is a lie. there is an exchange lsit to be followed. the 6800 is NOT on it
5.) It IS their product. In business, it's not always about who MAKES the product, but who sells it. That's why, if you have TEP, SPRINT will replace your phone, not the manufacturer.
it is NOT their product. if you have TEP and you break the phone beyond repair you goto Asurion, NOT sprint. We do repairs as a courtesy on the 6700 because it isnt even a repair model. Read the ESRP brocure in full. Cracked LCD's arent technically covered, nor are batteries, cosmetic damage, ect
8.) The Sprint store by me pays $8.75 hr. So, YES.... they are paid to deal will customers AND their problems. That's why they're called Representatives...not Salesman. How do I know what they make? I USE TO WORK AT THAT STORE.
So your saying because they get paid so little that thye have to deal with your shit. Personally they should get paid a ton mor eto deal with the BS you sling around
9.) Why EXACTLY am I wrong for complaining about a potentially defective product?
Potentionally is not defective. 95% of all treo's 6700's ect go back to the warehouse with ZERO issues. most are software related or USER issues.
10.) Whoever is reading this would take a free Mogul....legally, at least.
No i would take what is offered to me provided it can do the same things and IT WORKS!
11.) If after buying a 6700 that didn't work, then that 6700 being replaced with another that didn't work, where does my money go when I give them ANOTHER $350 for a new phone?! I'm just supposed to sit back and take it b/c they sold me a defective product?
You bought a 6700. you should expect it to be repalced wit hthe same model as that is what you paid for. you did not pay for the 6800 which is an upgrade to the 6700 so dont expect to get it for free.
12.) If I knew I would get a 6700 that worked (at least the majority of the time) I would pay for a Mogul, because I would feel like I got what I paid for in the first place (with the 6700)
i dont believe you would. your flaunting your free 6800 already i imagine encouriging others to make up BS issues to do the same, basically robbing sprint of money. and then you wonder why the cust service sucks. because they cant afford the better people
13.) What that guy above said doesn't even make any sense: Something about Retentions having a set $ amount for the Mogul, so now that I get a free one I'm taking money away from people with 'REAL PROBLEMS'. Uhhh...okay. Gee, the poor children.
it is true whether u believe it or not. your issues werent valid for a free 6800. you should have gotten a 6700 but you bitched and complained and the reps got tired of you so they appeased you. now when u call back for the same issues wit hthe 6800 what are you going to demand next?
14.) I didn't realize that all my 'messed up' 6700s didn't qualify as a 'real problem' I guess all you 6700 users never really had any real problems then? Is that what he's saying?
2+ years with no issue other than 1 stolen phone. Thanks. i know how to use the devic and i know its limitations. i dont expect it never to freeze or lock up. i dont expect the phone to not crack and lcd if i drop it hard enough ect.
15.) I'm not that jerk who walks into a store and just makes irrational demands. As I said, I never asked for a Mogul in the first place, the MANAGER did. Actually, I didn't even expect that...
Really? you sure sound liek it!
16.) Promises do mean something in the business world. Maybe not at the high, corporate level, but down on my level yes....they do. If a manager Promised you something, wouldn't you want that to be honored. As I said earlier, they're REPRESENTATIVES, so if they make a promise...Sprint is making a promise.
the manager doesnt have that authority to do so. he msut follow the exchange lit or he will be yelled at, written up punished by sprint. helping the customer and following procedure dont always go hand in hand. the lesser of 2 evils is appeasing sprint
17.) I agree... The customer is absolutely NOT always right, but I certainly was this time.
i hardly believe that after all of your ranting in here
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