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Let it be a lesson learned for the future and for anyone else who may find themselves in a similar situation.
4 words: "GET IT IN WRITING"
Promises mean jack in the business world, especially when you're small fish like most of us. Contracts mean everything. Next time you get a promise like that from a manager, tell them that you really appreciate the extra effort he would put in to keep your business with Sprint, going above and beyond what's written in Sprint's policy and all, and could you please get a signed statement to reflect that? Then you've got something to work with instead of "but he told me so, he's a liar!"
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