[ThreeSixty]

I just tried calling and they told me its a $50 fee to replace the phone, or I can upgrade since I have the $150 credit to extend my contract.
I'm not interested in extending my contract, but for sure the volume on this thing is wayyy to low. I have the hardest time hearing people in the car. Does anyone have any advice or a straight forward approach to get it upgraded to the 6800? I don't want to end up paying the $50 having the same piece of junk and do everything over again. If I have to have it replaced over and over till they upgrade me then that would be fine, but I dont want to be forking out $50 each time. Any suggestions? And has anyone avoided the $50 fee? Thanks.