Well, I ordered one and I hope it will come reasonably soon. Typical Sprint (semi) incompetence so far.
Ordered it online Sunday. Called Monday to see what "Order in progress" really meant. First call - no answer. Second & third calls - answered, hit 1 for order status, then forwarded to fast busy land. Fourth call - got through to a human being who seemed to know what she was doing. She put me on hold for a few minutes, came back, said it was really on backorder and couldn't tell me when that would change - maybe a couple of days. She was competent and helpful to the extent Sprint's systems constrained her.
So:
- Sprint couldn't tell me at point of order that phone was out of stock
- Online status after order should have said "Item on backorder, ETA xx/xx"
- Call center phone systems still flat unacceptable
With today's modern ERP order processing systems, and integrated call center telephony systems, it's just absurd...Sprint should be roundly embarassed.
Not really a rant - I expected it to be like this - just want to give prospective buyers some info.
UPDATE Monday: Went to their website to "Submit a Web Case", entered all the info, clicked 'submit'. Two minutes later, it timed out, losing everything I had typed. What a shock
UPDATE Tuesday: Submitted another 'Web Case'. Turns out Monday's case did get submitted in process of browser timing out.
UPDATE Wednesday: Get replies from Sprint re both Web Cases. First one says basically "thanks for writing, sorry about trouble, yes it's backordered, feedback like yours is what will help us achieve outstanding service" - seriously. Second basically says "yes we get a lot of calls, if you call from 6-10am you'll get through better, I can't help you online, so here's a phone # number" - same # I called originally. Neither reply answered my question about ETA at all. Still not upset - thinking about cancelling order and watching for new 6700 kitchen based on new HTC 3.3 release.
UPDATE Friday: Have a tracking number from Sprint, but it's not yet in UPS' system.
UPDATE Saturday: UPS has it on the way to me. ETA probably Tues.
UPDATE Monday: It arrived.