[Touche']

Actually, I tried to call and ask about canceling my account, but they never put me through to retentions (or even mentioned it). They just put me through to account services to cancel my account. They ask me why I wanted to cancel, so I gave the story above. The woman told me, "Hmmm... I don't see any note on here about you receiving a free 6800."

Figures. I'm about to go back up to the store, because if that's true, that's means that they've been lying to me for the the last four-or-so months now. Not that it would be any big surprise from Sprint.

Should I call back and specifically ask for 'Retentions', or do they have to make the decision of whether or not to put you through to them?

-Touche'