Quote:
Originally Posted by mbiondo
I came across your posting this morning and wanted to offer my assistance. Feel free to call our 24/7/365 Customer Care @ 877-848-6299 or drop me a line. I'm confident that I can resolve this for you. Thumbplay offers a great service and if you are not completely satisfied we'll provide you a full refund. Hope to chat with you soon.
Michael Biondo
Thumbplay
Senior Director Customer Operations
646-808-1536
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While on one hand I can't agree with this billing as a business practice, apparently it is more than exceptable in the industry and is seen as a valid way individuals can make purchases with their phone easily. Sprint refunded me after calling customer care. In either case I admire any business that is willing to stand by their product and this post by Michael is not "brave", it's professional quality, thanks.
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