Quote:
Originally Posted by HotSheep
I bought my vogue the day they were avail in store and approx. 60 days later i get the dark spot. I immediately took it in to the Ft. walton beach sprint store and they tell me its my fault and that i need to call assurion (i have tep). obviously not a good situation and i left the store with a few choice words for them. So now 12 months later i decided to go to the pensacola sprint store and see if they would swap it out and sure enough the new touch is in the store waiting for me to pick it up.
If the store tries to screw with you then go to another store, if thats not possible talk to ecare and they will surely swap it out.
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What exactly is ecare? And how can we go about contacting them (for future reference)?