[hercules]

Yes it is off. I have seen several posts with people with the same issue and everyone always thinks thats the problem. The computer reads the phone as a malfunctioned device and will not connect to it. therefore anything involving exiting bootloader via USB is out of the question. Sometimes I can get it to load windows and it boots up like a new phone, but after it customizes as it is suppose to on first bootup it restarts in bootloader again.