[IFMISM]

I don't know if I would do an insurance claim due to just about everyone who had a pro has received a diamond as a replacement. if bb is not willing to help then the sprint store is your best bet. the only reason some ppl feel as though you dropped the ball is because you are now going through a lot more trying to get another phone after the 30 day period than you would if you had taken the phone back sooner. now you still have to drive atleast 40 mins out of your way to get it done. anyway that is my 2 cents. good luck. hopefully you don't have to go thru much more getting it replaced